Shipping Info

Q: When will my order be shipped?

Orders placed before 14:00 on working days are shipped the same day, subject to product availability. The current inventory status shown for products in the online store is only indicative. In exceptional cases, a product may be sold out because it has been sold through another channel.

Looking for answers about shipping costs, delivery times or payment methods?

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Important Information About Heavy Items Shipping

Heavy items (over 4 kg): Shipping of heavy items weighing more than 4 kg is exclusively handled by courier services. Free shipping is not available for heavy items.

Weight limit exceeded: If the weight threshold is exceeded, shipping options may not be available through our standard checkout. In such cases, we encourage you to contact us directly to discuss whether we can fulfill your order and arrange individual shipping terms.

Please contact our customer service at info@medpak.shop for assistance with heavy or oversized orders.

Europe

Country	Shipping price	Cash on delivery price	Free shipping	Estimated delivery time
Austria - DHL	0-1 kg - 6,29 € 1-2 kg - 6,89 € 2-5 kg - 7,69 € 5-10 kg - 8,29 € 10-15 kg - 8,99 € 15-20 kg - 10,29 € 20-30 kg - 12,19 €	-	For orders over 69€	3-4 business days
Austria - DPD	0-5 kg - 8,79 € 5-15 kg - 10,19 € 15-30 kg - 13,09 €	0-5 kg - 13,79 € 5-15 kg - 15,19 € 15-30 kg - 17,09 €	For orders over 69€	3-4 business days
Belgium - DHL	0-2 kg - 6,89 € 2-5 kg - 8,19 € 5-10 kg - 9,29 € 10-15 kg - 11,49 € 15-20 kg - 12,99 € 20-30 kg - 14,39 €	-	For orders over 89€	3-4 business days
Belgium – Belgian Post parcel locker \| Pickup point	0-1 kg - 12,69 € 1-2 kg - 12,89 € 2-5 kg - 13,19 € 5-10 kg - 13,59 € 10-15 kg - 16,09 € 15-30 kg - 21,99 €	-	For orders over 89€	3-4 business days
Bulgaria - Speedy	0-5 kg - 6,49 € 5-10 kg - 10,09 € 10-15 kg - 14,99 € 15-20 kg - 16,49 €	0-5 kg - 7,49 € 5-10 kg - 11,09 € 10-15 kg - 15,99 € 15-20 kg - 17,49 €	For orders over 89€	4-5 business days
Bulgaria – BG Sameday Box	0-2 kg - 4,99 € 2-5 kg - 5,49 € 5-10 kg - 7,99 € 10-15 kg - 9,79 €	0-2 kg - 5,99 € 2-5 kg - 6,49 € 5-10 kg - 8,99 € 10-15 kg - 10,79 €	For orders over 89€	4-5 business days
Croatia - Overseas	0-1 kg - 5,99 € 1-2 kg - 6,19 € 2-5 kg - 6,39 € 5-10 kg - 8,19 € 10-15 kg - 8,69 € 15-30 kg - 11,19 €	0-1 kg - 6,99 € 1-2 kg - 7,19 € 2-5 kg - 7,39 € 5-10 kg - 9,19 € 10-15 kg - 9,69 € 15-30 kg - 12,19 €	For orders over 79€	4-5 business days
Cyprus – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	6-7 business days
Czech Republic - Packeta Home	0-5 kg - 3,99 € 5-10 kg - 5,09 € 10-15 kg - 5,99 €	0-5 kg - 4,99 € 5-10 kg - 6,09 € 10-15 kg - 6,99 €	For orders over 69€	1-3 business days
Czech Republic - Packeta	0-5 kg - 2,99 € 5-10 kg - 5,99 €	0-5 kg - 3,99 € 5-10 kg - 9,99 €	For orders over 69€	1-3 business days
Denmark - GLS DE	0-2 kg - 11,49 € 2-5 kg - 12,89 € 5-10 kg - 14,19 € 10-20 kg - 15,09 € 20-30 kg - 26,39 €	-	For orders over 119€	3-4 business days
Denmark - DK PostNord Parcel locker \| Pickup point	0-2 kg - 14,49 € 2-5 kg - 15,79 € 5-10 kg - 16,29 € 10-15 kg - 18,19 €	-	For orders over 119€	3-4 business days
Estonia - Omniva	0-1 kg - 8,99 € 1-2 kg - 9,19 € 2-5 kg - 9,39 € 5-15 kg - 11,59 € 15-30 kg - 15,49 €	0-1 kg - 10,99 € 1-2 kg - 11,19 € 2-5 kg - 11,39 € 5-15 kg - 13,59 € 15-30 kg - 17,49 €	For orders over 99€	4-5 business days
Finland - Posti	0-1 kg - 14,99 € 1-2 kg - 15,99 € 2-5 kg - 19,99 € 5-10 kg - 28,49 € 10-15 kg - 42,59 € 15-20 kg - 44,99 €	-	For orders over 199€	4-5 business days
Finland – FI PostNord Parcel locker \| Pickup point	0-2 kg - 19,79 € 2-5 kg - 20,39 € 5-10 kg - 21,29 €	-	For orders over 199€	4-5 business days
France - DHL	0-2 kg - 8,59 € 2-5 kg - 9,89 € 5-10 kg - 11,59 € 10-15 kg - 14,19 € 15-20 kg - 16,59 € 20-30 kg - 17,49 €	-	For orders over 99€	4-5 business days
France – Mondial Relay Parcel locker \| Pickup point	0-1 kg - 9,99 € 1-2 kg - 10,19 € 2-5 kg - 12,49 € 5-15 kg - 16,59 € 15-30 kg - 46,49 €	-	For orders over 99€	4-5 business days
Germany - DHL	0-2 kg - 4,19 € 2-5 kg - 4,49 € 5-10 kg - 4,69 € 10-15 kg - 4,89 € 15-20 kg - 8,79 € 20-30 kg - 11,99 €	-	For orders over 69€	4-5 business days
Germany - Hermes Parcel locker \| Pickup point	0-2 kg - 6,99 € 2-5 kg - 7,79 € 5-10 kg - 10,09 € 10-15 kg - 13,89 € 15-30 kg - 14,79 €	-	For orders over 69€	4-5 business days
Greece - Speedex	0-2 kg - 5,59 € 2-5 kg - 7,89 € 5-10 kg - 12,29 € 10-15 kg - 20,69 € 15-30 kg - 37,09 €	0-2 kg - 6,59 € 2-5 kg - 8,89 € 5-10 kg - 13,29 € 10-15 kg - 21,69 € 15-30 kg - 38,09 €	For orders over 79€	5-6 business days
Hungary - Express One	0-5 kg - 5,39 € 5-10 kg - 7,99 € 10-15 kg - 8,69 € 15-30 kg - 9,99 €	0-5 kg - 6,39 € 5-10 kg - 8,99 € 10-15 kg - 9,69 € 15-30 kg - 10,99 €	For orders over 79€	2-3 business days
Hungary - HU Packeta PUDO Zbox	0-10 kg - 3,49 € 10-15 kg - 3,99 €	0-10 kg - 4,49 € 10-15 kg - 4,99 €	For orders over 79€	2-3 business days
Hungary - Post PP BOX	0-5 kg - 5,39 € 5-10 kg - 7,99 € 10-15 kg - 9,39 € 15-20 kg - 13,19 €	0-5 kg - 6,39 € 5-10 kg - 8,99 € 10-15 kg - 10,39 € 15-20 kg - 14,19 €	For orders over 79€	2-3 business days
Iceland – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	5-6 business days
Ireland – UPS	0-10 kg - 9,99 € 10-25 kg - 11,99 € 25-40 kg - 13,99 €	-	For orders over 99€	7-9 business days
Italy - Bartolini	0-1 kg - 7,09 € 1-2 kg - 7,59 € 2-5 kg - 8,89 € 5-10 kg - 9,99 € 10-15 kg - 11,39 € 15-20 kg - 14,79 €	-	For orders over 99€	4-5 business days
Italy – BRT (Bartolini) Parcel locker \| Pickup point	0-2 kg - 11,29 € 2-5 kg - 13,29 € 5-10 kg - 14,49 € 10-15 kg - 15,99 € 15-30 kg - 23,39 €	-	For orders over 99€	4-5 business days
Latvia - Lithuanian Post	0-2 kg - 6,69 € 2-5 kg - 6,89 € 5-10 kg - 8,29 € 10-15 kg - 9,19 € 15-30 kg - 12,49 €	0-2 kg - 8,89 € 2-5 kg - 9,09 € 5-10 kg - 10,49 € 10-15 kg - 11,39 € 15-30 kg - 14,69 €	For orders over 79€	4-5 business days
Lithuania - Lithuanian Post	0-2 kg - 5,49 € 2-5 kg - 5,99 € 5-15 kg - 8,29 € 15-30 kg - 10,19 €	0-2 kg - 6,99 € 2-5 kg - 7,49 € 5-15 kg - 9,79 € 15-30 kg - 11,69 €	For orders over 79€	4-5 business days
Luxembourg – UPS	0-10 kg - 9,59 € 10-25 kg - 11,69 € 25-40 kg - 13,79 €	-	For orders over 99€	4-5 business days
Malta – International Post	0-1 kg - 11,69 € 1-2 kg - 15,69 €	-	For orders over 149€	5-6 business days
Netherlands - DHL	0-2 kg - 6,89 € 2-5 kg - 8,19 € 5-10 kg - 9,29 € 10-15 kg - 11,49 € 15-20 kg - 12,99 € 20-30 kg - 14,39 €	-	For orders over 89€	3-4 business days
Netherlands - Post NL	0-2 kg - 6,89 € 2-5 kg - 8,19 € 5-10 kg - 9,29 € 10-15 kg - 11,49 € 15-20 kg - 12,99 € 20-30 kg - 14,39 €	-	For orders over 89€	3-4 business days
Netherlands – DHL Parcel locker \| Pickup point	0-5 kg - 11,99 € 5-10 kg - 12,99 € 10-15 kg - 13,49 € 15-30 kg - 19,09 €	-	For orders over 89€	3-4 business days
Norway - Post Nord	0-1 kg - 17,99 € 1-2 kg - 20,99 € 2-5 kg - 28,99 € 5-10 kg - 43,89 € 10-15 kg - 57,59 € 15-20 kg - 72,49 €	-	-	4-5 business days
Portugal - PostNL	0-1 kg - 7.59 € 1-2 kg - 9.19 € 2-5 kg - 13.49 € 5-10 kg - 21.29 € 10-15 kg - 30.19 €	-	For orders over 99€	4-5 business days
Portugal - MRW	-	0-2 kg - 12,49 € 2-5 kg - 12,99 € 5-10 kg - 15,49 € 10-15 kg - 16,89 €	For orders over 99€	4-5 business days
Romania - Cargus	0-1 kg - 3,89 € 1-2 kg - 4,19 € 2-5 kg - 4,49 € 5-10 kg - 5,89 € 10-15 kg - 6,99 € 15-30 kg - 8,79 €	0-1 kg - 4,89 € 1-2 kg - 5,19 € 2-5 kg - 5,49 € 5-10 kg - 6,89 € 10-15 kg - 7,99 € 15-30 kg - 9,79 €	For orders over 79€	3-4 business days
Romania - RO Packeta PUDO Zbox	0-5 kg - 4,59 € 5-10 kg - 5,09 € 10-15 kg - 6,19 € 15-30 kg - 13,99 €	0-5 kg - 5,59 € 5-10 kg - 6,09 € 10-15 kg - 7,19 € 15-30 kg - 14,99 €	For orders over 79€	3-4 business days
Romania – RO Sameday Box	0-5 kg - 6,19 € 5-15 kg - 6,99 € 15-30 kg - 8,49 €	0-5 kg - 7,19 € 5-15 kg - 7,99 € 15-30 kg - 9,49 €	For orders over 79€	3-4 business days
Serbia – International Post	0-1 kg - 11,69 € 1-2 kg - 15,69 €	-	For orders over 149€	12-13 business days
Slovakia - Packeta (Home delivery)	0-5 kg - 4,49 € 5-10 kg - 5,79 € 10-15 kg - 6,39 €	0-5 kg - 6,09 € 5-10 kg - 6,69 € 10-30 kg - 7,29 €	For orders over 79€	2-3 business days
Slovakia – Packeta (Delivery to pickup point)	0-5 kg - 2,99 € 5-10 kg - 4,49 €	0-5 kg - 3,99 € 5-10 kg - 5,49 €	For orders over 79€	2-3 business days
Slovenia - Express One	0-5 kg - 5,89 € 5-10 kg - 7,89 € 10-15 kg - 8,99 € 15-30 kg - 10,19 €	0-5 kg - 6,89 € 5-10 kg - 8,89 € 10-15 kg - 9,99 € 15-30 kg - 11,19 €	For orders over 79€	3-4 business days
Spain - MRW	0-2 kg - 10,29 € 2-5 kg - 10,89 € 5-10 kg - 13,19 € 10-15 kg - 14,89 € 15-30 kg - 23,39 €	0-2 kg - 11,79 € 2-5 kg - 12,39 € 5-10 kg - 14,69 € 10-15 kg - 16,19 € 15-30 kg - 24,89 €	For orders over 99€	4-5 business days
Spain - CTT Express	0-1 kg - 6,19 € 1-2 kg - 7,39 € 2-5 kg - 10,09 € 5-10 kg - 15,19 € 10-15 kg - 21,89 € 15-20 kg - 27,59 €	-	For orders over 99€	4-5 business days
Sweden - DHL	0-2 kg - 9,69 € 2-5 kg - 10,39 € 5-10 kg - 11,29 € 10-20 kg - 14,69 € 20-30 kg - 19,59 €	-	For orders over 99€	4-5 business days
Sweden – SE PostNord Parcel locker \| Pickup point	0-2 kg - 14,89 € 2-5 kg - 15,49 € 5-10 kg - 15,99 € 10-15 kg - 19,69 €	-	For orders over 99€	4-5 business days
United Kingdom – Royal Mail	0-1 kg - 6,99 € 1-2 kg - 7,09 € 2-5 kg - 9,39 € 5-10 kg - 13,69 € 10-15 kg - 17,09 € 15-20 kg - 22,59 €	-	For orders over 99€	5-6 business days
Ukraine - Nova Poshta	0-1 kg - 6,99 € 1-2 kg - 7,99 € 2-5 kg - 8,99 € 5-10 kg - 11,99 € 10-15 kg - 20,99 € 15-20 kg - 21,99 €	-	For orders over 79€	5-7 business days

North and South America

Country	Shipping price	Cash on delivery price	Free shipping	Estimated delivery time
Brazil – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	13-14 business days
Canada – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	13-14 business days
United States – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	13-14 business days

Australia and Oceania

Country	Shipping price	Cash on delivery price	Free shipping	Estimated delivery time
Australia – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	22-23 business days
New Zealand – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	20-21 business days

Asia

Country	Shipping price	Cash on delivery price	Free shipping	Estimated delivery time
China – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	20-21 business days
Hong Kong – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	8-9 business days
Israel – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	10-11 business days
Kazakhstan – International Post	0-5 kg - 20,99 € 5-10 kg - 25,99 € 10-20 kg - 30,99 €	-	For orders over 199€	5-7 business days
Malaysia – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	8-9 business days
Singapore – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	8-9 business days
South Korea – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	11-12 business days
Turkey – International Post	0-1 kg - 15,09 € 1-2 kg - 21,49 €	-	For orders over 199€	12-13 business days

Frequently Asked Questions

Shipping Costs

In what currency are shipping prices displayed?

All shipping prices are by default displayed in euro (€). In stores operating with local currencies, shipping prices for the local country are presented in the local currency, while shipping costs to other countries are shown in euro (€).

How are shipping prices converted to my local currency?

When finalizing an order in a store with a local currency, shipping prices listed in euro will be automatically converted to the local currency based on the current exchange rate on the day the order is placed. The exchange rate is updated daily based on official bank rates with a small margin to safeguard against currency fluctuations.

When can I see the final price in my local currency?

The final amount in the local currency will always be visible in your cart before completing your order.

How is shipping cost calculated?

Shipping cost depends on the destination country, order weight, and the chosen delivery method. For orders containing multiple products, the weight is summed, and the shipping cost is determined based on the total weight. The order weight is rounded up to the full weight range.

What are the conditions for free shipping?

Free shipping thresholds are always stated in euro (€) and refer to the order value including VAT. In stores with a local currency, the free shipping threshold is converted to the local currency based on the current exchange rate. The free shipping threshold applies only to standard delivery methods and may not include special services.

What is Cash on Delivery and how does it work?

Cash on Delivery (COD) is an option that allows the customer to pay directly upon receipt of the shipment. This service is available only for selected countries and shipping methods. It involves an additional service fee, which is already included in the prices shown.

Order Processing & Delivery

When will my order be shipped?

Orders placed before 14:00 on working days are shipped the same day, subject to product availability. The current inventory status shown for products in the online store is only indicative. In exceptional cases, a product may be sold out because it has been sold through another channel.

How long will it take to receive my order?

The delivery times provided are estimates and are counted from the moment the shipment is dispatched. Weekends and holidays are not included in the estimated delivery time. Delivery times may be affected by external factors such as weather conditions, customs issues, or local transportation restrictions.

How can I track my shipment?

After your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also check the status of your order by logging into your customer account.

Who should I contact if I have questions about my shipment?

If you have any questions about shipping costs or order status, please contact our customer service department.